FAQ
ANSWERS THAT COULD BE USEFUL
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Are the apartments sanitized?
All our apartments are ozone sanitized.
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Is there a support service?
If you need any help we will be happy to support you.
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What should I do when i leave the apartment?
At the time of check out, you can conveniently leave the keys inside the apartment.
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Are there house rules?
Please kindly respect the silence time from 9 in the evening to 9 in the morning.
It is forbidden to smoke, organize parties or events.
We kindly ask you to respect the opening and closing times of the swimming pool. -
What languages are spoken?
In our facilities you will have at your disposal welcome and assistance in Italian and English.
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How can I make a reservation for a group of several rooms?
If you are unable to make a reservation on our website, you can conveniently send us an email and we will be happy to send you a personalized offer for your needs.
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Do I find coffee and other basic cooking ingredients in the kitchen (salt, pepper, oil)?
Yes, in all our facilities you can find salt, oil, coffee, vinegar and other spices.
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What appliances can I find in my apartment?
In the apartments appliances including a washing machine, dishwasher, iron, refrigerator, toaster, electric kettle and American coffee machine are available.
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Are the apartments equipped with linens and towels?
Yes, the apartments are equipped with bed linen and a set of towels (face, shower and bidet).
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Are there any cleaning products in the apartment?
Yes, the apartments are equipped with cleaning products.
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Do you have an internet connection?
Yes, WiFi Internet is available free of charge in all apartments.
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Is parking available?
Yes, free private parking is available near the apartments and cannot be booked. In addition, it is possible to park on the street.
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Is it possible to add a single bed in the rooms?
No, unfortunately it is not possible to add beds in our apartments.
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Are the rooms equipped with linens?
Yes, all rooms are equipped with linens.
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How are the power outlets?
The power sockets in our facilities are Italian and German.
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Is the tap water drinkable?
Yes, the tap water is drinkable.
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When can I use the swimming pool?
The pools are open seasonally from May 15th to September 30th.
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Do you organize transfers?
Yes, on request it is possible to organize transfers.
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Is it possible to have an extra cleaning service in the apartments?
Yes, on request it is possible to provide an extra cleaning service for a fee during the stay.
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What are the accepted payment methods?
Payment methods accepted are most credit cards and cash.
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Are there any extra costs to pay?
Yes, the cleaning costs € 60 per stay and the tourist tax is to be paid upon arrival at the structure
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What are the cancellation policies for a reservation?
At the time of booking a deposit equal to 20% of the cost of stay is required.
You can cancel your reservation up to 45 days before your arrival. In case of cancellation after these terms, the deposit paid previously will be withheld. -
Do I have a charge at the time of booking?
Yes, a payment equal to 20% of the cost of the reservation is required.
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Do you pay a security deposit?
No, no security deposit is required.
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How much do I have to pay for cleaning costs?
Cleaning costs € 60 per stay
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Does the daily rate include the tourist tax?
No, the tourist tax is to be paid upon arrival at the facility.
The cost of the tourist tax is 1,50 € per day for each guest. Children under 12 are not subject to the payment of the tourist tax.
